LINEå ¬åŒã¢ã«ãŠã³ãã«ã¯å®å šç¡æã§äœ¿ããããªãŒãã©ã³ãããããææãã©ã³ãšã¯ã©ã®ãããªéããããã®ã ãããããã®èšäºã§ã¯ãLINEå ¬åŒã¢ã«ãŠã³ãã®ç¡æãã©ã³ã§äœ¿ããæ©èœã®è©³çŽ°ãšãææãã©ã³ãšã®éãã«ã€ããŠè©³ãã解説ããã
ãLINEå ¬åŒã¢ã«ãŠã³ããç¡æã§äœ¿ããæ©èœã¯ïŒ
äŒæ¥ãåºèãšé¡§å®¢ãšã³ãã¥ãã±ãŒã·ã§ã³ããååããµãŒãã¹ã®å®£äŒããã£ã³ããŒã³ã®ãç¥ãããªã©ãç°¡åãªæ¹æ³ã§ã§ããããŒã«ãšããŠãLINEå ¬åŒã¢ã«ãŠã³ãã®éçšãæ€èšãããšãããå¢ããŠãããä»ããæ¥æ¬åœå ã§ã¯äººå£ã®6å²ä»¥äžãLINEãæ¥åžžçã«äœ¿ã£ãŠããã®ã§ãLINEã宣äŒæ¹æ³ãšããŠæŽ»çšããããšãã§ããã°ã倧ããªå®£äŒå¹æãèŠèŸŒããã ããã
LINEå ¬åŒã¢ã«ãŠã³ãã®æéãã©ã³ã«ã¯ãæé¡æéãå¿ èŠãªææãã©ã³ãããããå®å šç¡æã§å©çšã§ãããã©ã³ãããããã®èšäºã§ã¯ãLINEå ¬åŒã¢ã«ãŠã³ãã䜿ã£ãŠã¿ããäŒæ¥ãåºèã®æ åœè ã«åããŠãLINEå ¬åŒã¢ã«ãŠã³ãã®ç¡æãã©ã³ã«ã€ããŠè©³ãã解説ããããŸãã¯ãLINEå ¬åŒã¢ã«ãŠã³ãã®ç¡æãã©ã³ã§ã¯ã©ã®ãããªæ©èœã䜿ããã®ã詳ããèŠãŠãããã
ã»äœ¿ããæ©èœã¯ç¡æ/ææãã©ã³ã§ãåã
LINEå ¬åŒã¢ã«ãŠã³ãã«çšæãããŠããæ©èœã«ã¯ãåºæ¬æ©èœãšãªãã·ã§ã³æ©èœããããåºæ¬æ©èœã¯ç¡æãã©ã³ã§ãææãã©ã³ã§ããå šãåãæ©èœã䜿ãããLINEå ¬åŒã¢ã«ãŠã³ãã§ç¡æãã©ã³ã§ãææãã©ã³ã§ã䜿ããåºæ¬æ©èœãšã¯æ¬¡ã®ãšããã§ããã
âã¡ãã»ãŒãžé ä¿¡æ©èœ
LINEå ¬åŒã¢ã«ãŠã³ããåã ã¡è¿œå ããŠããããŠãŒã¶ãŒã«å¯ŸããŠãããŒã¯ã«ãŒã ãžã¡ãã»ãŒãžãé ä¿¡ã§ããæ©èœã§ããã1åã®é ä¿¡ã«ä»ãã500æåãŸã§ã®å¹ãåºãã3ã€ãŸã§é ä¿¡ããããšãã§ããã
ãŸããããã¹ãã¡ãã»ãŒãžã ãã§ãªãåçãç»åãšããã¹ããçµåãããªããã¡ãã»ãŒãžãåç»ã§ã®ã¡ãã»ãŒãžã®ãªãããããªã¡ãã»ãŒãžãé³å£°ã§ã®ã¡ãã»ãŒãžã®ãã€ã¹ã¡ãã»ãŒãžãããã¹ããšç»åãçµåããã¡ãã»ãŒãžãããŠãŒã¶ãŒãã¿ããããåŸã®ã¢ã¯ã·ã§ã³ãèšå®ã§ããã«ãŒãã¿ã€ãã¡ãã»ãŒãžãªã©ãããŸããŸãªéä¿¡æ¹æ³ã§ã¡ãã»ãŒãžãéä¿¡ã§ããã
ã¡ãã»ãŒãžéä¿¡æ©èœã§ã¯ãéä¿¡ãããŠãŒã¶ãŒãå±æ§ã«ãã£ãŠçµã蟌ããã»ã°ã¡ã³ãé ä¿¡æ©èœããè€æ°ã®ã¡ãã»ãŒãžãåæã«éä¿¡ããŠåå¿ã®éãããã¹ãã§ããABãã¹ãã¡ãã»ãŒãžæ©èœãé ä¿¡æ°ã®äžéãè¶ ããããªãå Žåã«å©çšã§ããé ä¿¡éæ°æå®æ©èœãªã©ãå©çšå¯èœã ã
âã¿ã€ã ã©ã€ã³æçš¿
LINEã«ã¯ããŒã ç»é¢ãžæçš¿ããŠåã ã¡ã®ã¿ã€ã ã©ã€ã³ãžè¡šç€ºããã¿ã€ã ã©ã€ã³æ©èœããããLINEå ¬åŒã¢ã«ãŠã³ããããŒã ç»é¢ãžæçš¿ãããšãŠãŒã¶ãŒã®ã¿ã€ã ã©ã€ã³ãžè¡šç€ºããããã¿ã€ã ã©ã€ã³æçš¿æ©èœãå©çšã§ãããã¿ã€ã ã©ã€ã³ãžã®æçš¿ã¯ãäžè¬ãŠãŒã¶ãŒã®ã¿ã€ã ã©ã€ã³ãžã®æçš¿ãšåãããã«ãå ¬éèšå®ã«ããŠããã°ã·ã§ã¢ãããã·ã¥ã¿ã°æ€çŽ¢ã«ãã£ãŠãåã ã¡ç»é²ããŠããªã人ãžã®æ¡æ£ãæåŸ ã§ããã
âãã£ããæ©èœ
ããŒã¯ã«ãŒã ã§LINEå ¬åŒã¢ã«ãŠã³ãã«åã ã¡ç»é²ããŠããããŠãŒã¶ãŒãš1察1ã®ãã£ãããã§ããæ©èœã§ãããéåžžã®LINEã®ããŒã¯ã«ãŒã ã§ã®ãã£ãããšåãããã«ãããã¹ãã¡ãã»ãŒãžã§ã®ãã£ããæ¹æ³ã ãã§ãªãç»åãåç»ã®éä¿¡ãã§ããã
ãŠãŒã¶ãŒããã®åãåãããžã®å¯Ÿå¿æ¹æ³ãªã©ã«æŽ»çšã§ãããæåã§ã®1察1察å¿ã ãã§ãªããå®åæã§ã®å¿çãã¡ãã»ãŒãžã«å ¥åãããç¹å®ã®ããŒã¯ãŒãã«ãã£ãŠè¿ä¿¡ããã¡ãã»ãŒãžãèªåã§éžæããæ©èœãã¡ãã»ãŒãžã®å 容ãAIãèªåå€å¥ããŠè¿ä¿¡ããã¡ãã»ãŒãžãéžæããAIå¿çã¢ãŒããªã©ãç¡æãã©ã³ã§å©çšã§ããã
âãªããã¡ãã¥ãŒ
LINEå ¬åŒã¢ã«ãŠã³ãã®ãªããã¡ãã¥ãŒãšã¯ãå ¬åŒã¢ã«ãŠã³ãã®ããŒã¯ã«ãŒã ã®ç»é¢ã®äžã«è¡šç€ºã§ããããã«åã®ã¡ãã¥ãŒã§ãããã¯ãŒãã³ãWebãµã€ããžã®ãªã³ã¯ãªã©ã貌ãããšãã§ããŠãLINEå ¬åŒã¢ã«ãŠã³ãããã®ãŠãŒã¶ãŒã®åç·ã決ãã倧ããªèŠçŽ ã«ãªãéšåã ã
以åã¯ææãã©ã³ã§ããå©çšã§ããªãã£ãããçŸåšã§ã¯ç¡æãã©ã³ã§ã䜿ããããã«ãªã£ãã
âã·ã§ããã«ãŒã
ã·ã§ããã«ãŒããšã¯ãã€ã³ãã«ãŒãã®æ©èœã®ããšã§ãããLINEå ¬åŒã¢ã«ãŠã³ãã®ããŒã¯ã«ãŒã å ã«ãã€ã³ãã«ãŒããèšçœ®ããŠããŠãŒã¶ãŒãæ¥åºãããäŒèšæã«ãã€ã³ããä»äžã§ããæ©èœã§ããã
åºèã§ã¯ãªããŒã¿ãŒãå¢ããå¹æãé«ãæ©èœã§ãç¡æãã©ã³ã§ãææãã©ã³ãšåãããã«äœ¿ãããåºèåŽã®ã¡ãªããã ãã§ãªããåŸæ¥ã®çŽã®ãã€ã³ãã«ãŒããšã¯éãã財åžããæ¢ãæéãçããŠãçŽå€±ããå¿é ããªãã®ã§ããŠãŒã¶ãŒã«ãšã£ãŠã倧ããªã¡ãªãããããã
âã¯ãŒãã³ã»æœéž
LINEå ¬åŒã¢ã«ãŠã³ãã§ã¯ããŒã¯ã«ãŒã å ã§ã¯ãŒãã³åžãæœéžåžã®çºè¡ãã§ãããã¯ãŒãã³åžãæœéžåžãçºè¡ããããšã§ããã¡ãããªããŒã¿ãŒãå¢ããå¹æãæåŸ ã§ããæ©èœã ãã¯ãŒãã³åžãæœéžåžãçŽã®åžã§ã¯ãªãããŠããŸãããšãå€ãã®ã§ããŠãŒã¶ãŒåŽã«ãã¡ãªããã倧ããæ©èœã ã
LINEå ¬åŒã¢ã«ãŠã³ãã§ã¯ã¯ãŒãã³ã®å©çšäžéåæ°ãå ¬éç¯å²ãèšå®ããããæœéžåžã®åœéžç¢ºçãèšå®ããããšãã§ããã
âLINEã³ãŒã«
LINEã³ãŒã«ãšã¯ãLINEã®ç¡æé»è©±ã§LINEå ¬åŒã¢ã«ãŠã³ããåã ã¡ã«è¿œå ããŠããããŠãŒã¶ãŒãšäŒè©±ãã§ããæ©èœã§ãããé³å£°é話ã ãã§ãªããããªé話ãå©çšã§ãããLINEã³ãŒã«ã¯ææãã©ã³ã ãã§ãªããç¡æãã©ã³ã§ã䜿ããã®ã§ããã²æŽ»çšãããæ©èœã ã
âãªãµãŒãã»é¡§å®¢æºè¶³åºŠèª¿æ»
LINEå ¬åŒã¢ã«ãŠã³ãã§ã¯ããŠãŒã¶ãŒã«å¯ŸããŠã¢ã³ã±ãŒããäœæããŠãªãµãŒããããããLINEå ¬åŒã¢ã«ãŠã³ãã«å¯Ÿãã顧客æºè¶³åºŠèª¿æ»ãè¡ã£ããããæ©èœã䜿ãããã¢ã³ã±ãŒãã¯ããŒã¯ã«ãŒã ãžã®ã¡ãã»ãŒãžéä¿¡ã ãã§ãªãã¿ã€ã ã©ã€ã³ãžãæçš¿ã§ããã
âåæ
LINEå ¬åŒã¢ã«ãŠã³ãã§ã¯ãããã·ã¥ããŒãã§ã¢ã«ãŠã³ããéçšããäžã§ã®ææšãããŸããŸãªè§åºŠããåæã§ããæ©èœã䜿ãããåã ã¡è¿œå ããŠããããŠãŒã¶ãŒæ°ããã¡ãã»ãŒãžã®éä¿¡æ°ããããã¯çãªã©ãåæããããšã§ãä»åŸã®LINEå ¬åŒã¢ã«ãŠã³ãã®éçšã®æ¹åæ§ãèããããšãå¯èœã«ãªãã
ãLINEå ¬åŒã¢ã«ãŠã³ããç¡æãšææãã©ã³ã®éãã¯ïŒ
ãããŸã§èŠãŠããããã«ãLINEå ¬åŒã¢ã«ãŠã³ãã§ã¯ç¡æãã©ã³ã§ãææãã©ã³ã§ãã䜿ããåºæ¬çãªæ©èœã«éãã¯ãªãã以åã¯ãªããã¡ãã¥ãŒãªã©ã®ææãã©ã³ã§ããå©çšã§ããªãã£ãæ©èœããçŸåšã¯åºæ¬æ©èœãšããŠç¡æãã©ã³ã§ãå©çšã§ããã
ããã§ã¯LINEå ¬åŒã¢ã«ãŠã³ãã§ã®ç¡æãã©ã³ãšææãã©ã³ã®éããšã¯ã©ã®ãããªç¹ã«ããã®ã ããããLINEå ¬åŒã¢ã«ãŠã³ãã®ç¡æãã©ã³ãšææãã©ã³ã®éãã«ã€ããŠè©³ããèŠãŠã¿ããã
ã»éããã¡ãã»ãŒãžéæ°ãéã
LINEå ¬åŒã¢ã«ãŠã³ãã®ç¡æãã©ã³ãšææãã©ã³ã®æ倧ã®éããšã¯1ã¶æãããã«éä¿¡ã§ããã¡ãã»ãŒãžã®äžéæ°ã§ãããLINEå ¬åŒã¢ã«ãŠã³ãã®æéãã©ã³ã«ãã£ãŠã次ã®è¡šã®ããã«ã¡ãã»ãŒãžã®éä¿¡äžéæ°ã決ãŸã£ãŠããã
LINEå ¬åŒã¢ã«ãŠã³ããç¡æã§äœ¿ããããªãŒãã©ã³ã§ã¯1ã¶æãããã«éä¿¡ã§ããã¡ãã»ãŒãžã®äžéæ°ã1,000éãŸã§ã§ããã1,000éãšããã®ã¯æ°ãå€ãããã«æããããã«ãŠã³ãæ¹æ³ã¯åã ã¡ã®æ°ã«éä¿¡ããã¡ãã»ãŒãžæ°ããããæ°ã«ãªããåã ã¡ã®æ°ãå€ããã°ã1ã¶æã«éä¿¡ã§ããã¡ãã»ãŒãžã®æ°ã¯éãããŠããŸãã
äŸãã°ãããªãŒãã©ã³ãå©çšããŠããŠ500人ãåã ã¡ç»é²ããŠããããã1ã¶æã«2éãŸã§ããã¡ãã»ãŒãžãéä¿¡ã§ããªããšããããšã«ãªããLINEå ¬åŒã¢ã«ãŠã³ããéèšããããæåã¯ç¡æãã©ã³ã§ã倧äžå€«ã ããåã ã¡ã®æ°ãå¢ããŠãããã¡ãã»ãŒãžéä¿¡æ°ã«ææãã©ã³ãšå€§ããªéããããç¹ãç解ããŠãææãã©ã³ãžã®åæ¿ãæ€èšããã»ããè¯ãã ããã
ãLINEå ¬åŒã¢ã«ãŠã³ããã¡ãã»ãŒãžéæ°ã®ã«ãŠã³ãæ¹æ³ã¯ïŒ
LINEå ¬åŒã¢ã«ãŠã³ãã®ç¡æãã©ã³ãšææãã©ã³ãšã®éãã¯1ã¶æãããã®ã¡ãã»ãŒãžéä¿¡æ°ã§ããããå®ã¯æéãã©ã³ã®éãã«ããäžéæ°ãèšããããã¡ãã»ãŒãžéä¿¡æ°ã«ã«ãŠã³ããããã¡ãã»ãŒãžãšãã«ãŠã³ãã®å¯Ÿè±¡å€ãšãªãã¡ãã»ãŒãžããããã©ã®ã¡ãã»ãŒãžãã«ãŠã³ãã®å¯Ÿè±¡ãšãªããã©ã®ã¡ãã»ãŒãžãã«ãŠã³ã察象å€ã«ãªãã®ããç解ããŠãããªããšã¡ãã»ãŒãžã®ã«ãŠã³ãæ¹æ³ãããããªããã«ãŠã³ã察象ã«ãªãã¡ãã»ãŒãžã察象å€ã«ãªãã¡ãã»ãŒãžãšãã¡ãã»ãŒãžã®ã«ãŠã³ãæ¹æ³ã詳ããèŠãŠãããã
ã»ã¡ãã»ãŒãžéæ°ã®ã«ãŠã³ã察象
LINEå ¬åŒã¢ã«ãŠã³ãã§æéãã©ã³ã®ã¡ãã»ãŒãžã®ã«ãŠã³ã察象ãšãªãã¡ãã»ãŒãžã¯æ¬¡ã®ã¡ãã»ãŒãžã§ããã
âã¡ãã»ãŒãžé
ä¿¡
âMessaging APIã®ãPush APIããMulticast APIããBroadcast APIã
ã¡ãã»ãŒãžé ä¿¡ãšã¯ããã®éœåºŠãLINEå ¬åŒã¢ã«ãŠã³ãã®ç®¡çç»é¢ã§ã¡ãã»ãŒãžãäœæããŠé ä¿¡ã§ããæ©èœã§ãããã¡ãã»ãŒãžé ä¿¡æ©èœã§äœæããã¡ãã»ãŒãžã¯ãã¡ãã»ãŒãžéä¿¡æ°ã®ã«ãŠã³ã察象ã«ãªãã®ã§æ³šæããããLINEå ¬åŒã¢ã«ãŠã³ãã®ã¡ãã»ãŒãžé ä¿¡æ©èœã§ã¯ãã¡ãã»ãŒãžãéä¿¡ãã察象è ãå±æ§ã§çµã蟌ãã§é ä¿¡ã§ããã»ã°ã¡ã³ãé ä¿¡æ©èœãå©çšã§ãããã»ã°ã¡ã³ãé ä¿¡æ©èœã§é ä¿¡ããã¡ãã»ãŒãžãã«ãŠã³ã察象ãšãªãã®ã§æ³šæãå¿ èŠã ã
ã¡ãã»ãŒãžéä¿¡ã®äžéæ°ãæ°ã«ãªãå Žåã«ã¯ããããŠã»ã°ã¡ã³ãé ä¿¡æ©èœã䜿ã£ãŠã¡ãã»ãŒãžã®é信察象è ãçµã蟌ãã ããã¡ãã»ãŒãžã®éä¿¡äžéæ°ãèšå®ããããšãæ€èšãããã
Messaging APIãšã¯ãBotãµãŒããŒã䜿ã£ãŠãŠãŒã¶ãŒå人ã«åãããã¡ãã»ãŒãžã®ããåããã§ããããã«èšå®ã§ããæ©èœã§ãããããªãŒãã©ã³ã§ãå©çšã§ããAPIããããããPush APIããMulticast APIããBroadcast APIãã䜿ã£ãŠéä¿¡ããã¡ãã»ãŒãžã¯ãã¡ãã»ãŒãžéä¿¡æ°ã®ã«ãŠã³ã察象ãšãªãã®ã§æ³šæãããã
ã»ã¡ãã»ãŒãžéæ°ã®ã«ãŠã³ã察象å€
ã¡ãã»ãŒãžã®éä¿¡æ°ã®ã«ãŠã³ã察象å€ãšãªãã¡ãã»ãŒãžããããã«ãŠã³ã察象å€ã«ãªãã¡ãã»ãŒãžã®çš®é¡ã¯æ¬¡ã®ã¡ãã»ãŒãžã§ããã
âLINEãã£ããã®éåä¿¡
âå¿çã¡ãã»ãŒãž
âAIå¿çã¡ãã»ãŒãž
âãããã€ã¡ãã»ãŒãž
âMessaging APIã®ãReply APIã
ãŠãŒã¶ãŒãšããŒã¯ã«ãŒã ã§ããåãããããã£ããããå®åæãããŒã¯ãŒãã§å¿çããèªåå¿çã¡ãã»ãŒãžãAIãã¡ãã»ãŒãžãå€å¥ããŠéä¿¡ããã¡ãã»ãŒãžãéžæããAIå¿çã¡ãã»ãŒãžã¯ãã¡ãã»ãŒãžéä¿¡æ°ã®å¯Ÿè±¡å€ãšãªãã
ãããã€ã¡ãã»ãŒãžãšã¯ããŠãŒã¶ãŒãåã ã¡ç»é²ããŠããããšãã«èªåã§ããŒã¯ã«ãŒã ãžéä¿¡ããã¡ãã»ãŒãžã§ããããããã€ã¡ãã»ãŒãžãLINEå ¬åŒã¢ã«ãŠã³ãã®ã¡ãã»ãŒãžéä¿¡æ°ã®å¯Ÿè±¡å€ãšãªãããŸããMessaging APIã®ãReply APIããã«ãŠã³ã察象å€ã§ããã
ç¡æãã©ã³ã§LINEå ¬åŒã¢ã«ãŠã³ããéçšããå Žåã«ã¯ãåã ã¡ã®æ°ãå°ãªããã°ããã»ã©ã¡ãã»ãŒãžéä¿¡æ°ã®äžéæ°ãã«ãŠã³ã察象å€ãšãªãã¡ãã»ãŒãžã®çš®é¡ã¯æ°ã«ããªããŠã倧äžå€«ã ãããããããããçšåºŠãåã ã¡ã®æ°ãå¢ããŠãããã1ã¶æã«1,000éã®ã¡ãã»ãŒãžã®äžéæ°ã¯ãã£ãšããéã«è¶ ããŠããŸãã
ã¡ãã»ãŒãžéä¿¡æ°ã«ã«ãŠã³ããããã¡ãã»ãŒãžãã«ãŠã³ã察象å€ãšãªãã¡ãã»ãŒãžãšã¡ãã»ãŒãžæ°ã®ã«ãŠã³ãæ¹æ³ã¯ããç解ããäžã§ãäžéæ°ãè¶ ããªãéä¿¡æ¹æ³ãèãããããŸããåã ã¡è¿œå ããŠããããŠãŒã¶ãŒæ°ãå€ããªããšããããšã¯ãããã ã売äžãã¢ããããããšãæå³ãããç¡æãã©ã³ã®äžã§å¯Ÿè±¡å€ãšãªãã¡ãã»ãŒãžãèããªãããå¹ççãªéä¿¡æ¹æ³ãèããã ãã§ãªããææãã©ã³ãžã®åæ¿ãæ€èšããŠãããã ããã
ãªããLINEå ¬åŒã¢ã«ãŠã³ãã¯ç¡æãã©ã³ããææãã©ã³ãžã®åæ¿ã ãã§ãªããææãã©ã³ããææãã©ã³ãžã®åæ¿ãç°¡åã«ã§ããããã£ã³ããŒã³ãªã©ãå±éããããã«ã¡ãã»ãŒãžéä¿¡æ°ãå¢ããããæã ãææãã©ã³ãžåãæ¿ããŠãéåžžã¢ãŒãã§éçšãããå Žåã«ã¯ç¡æãã©ã³ã§å©çšãããšããããšãå¯èœã ãå¹ççãªLINEå ¬åŒã¢ã«ãŠã³ãã®éçšãç®æããã
â»ãµã ãã€ã«ç»åïŒImage:StreetVJ / Shutterstock.comïŒ